WorkCover WA is adopting new customer service processes at its premises, 2 Bedbrook Place Shenton Park, to ensure we provide a safe environment for staff and stakeholders in line with government health advice.

This includes changes to the delivery of in-house counter services.

The new approach will ensure stakeholders can still access the services they need via digital and telephone delivery channels. Stakeholders who face exceptional circumstances requiring assistance at reception are able to do so safely.

From Monday 14 February, should stakeholders arrive at the premises they will be provided with the direct telephone number of the relevant WorkCover WA staff member to call.  WorkCover WA staff will assist stakeholders over the phone and provide advice on alternate ways to complete their business.

A drop box for documents to be lodged in the Conciliation Service and Arbitration Service Registry, mail and courier deliveries will also be provided.

CAS Service Update

In response to the challenging and ever-evolving circumstances COVID-19 presents, with effect from Monday, 14 February 2022 conferences and hearings in Conciliation and Arbitration Services will be conducted by telephone.  Accordingly, no party should attend WorkCover WA in person.

Stakeholders are reminded to please follow usual case management practices in relation to the conduct of conciliation and arbitration cases.

These arrangements will remain in place until further notice.

Further information about Conciliation and Arbitration Services will be provided on the WorkCover WA website should the situation change.