The WorkCover WA Online Conciliation Service Module is Mandatory From 4 November 2019

The WorkCover WA Online Conciliation Service module (Conciliation module) has been available for use since 5 August 2019 and facilitates lodgement of an application for conciliation and supporting documents, as well as ongoing administrative management of a dispute.

The Workers’ Compensation and Injury Management Conciliation Rules 2011 (Conciliation Rules) were amended to support implementation of the Conciliation module and were drafted to commence in two stages.

Stage I amendments became operational from 5 August 2019 and stage II amendments will be operational from 4 November 2019.  The stage II amendments make use of the Conciliation module mandatory for non-exempt parties along with other amendments for the smooth operation of online services.  Unrepresented workers and uninsured employers are exempt parties but are encouraged to use the Conciliation module wherever possible.  In addition, documents can no longer be lodged with the Conciliation Service via fax.

A copy of the Conciliation Rules can be accessed here.  Pages 22 to 24 of the Conciliation Rules describe the provisions which will come into operation on 4 November 2019.

WorkCover WA Online can be accessed by clicking this link or visiting the WorkCover WA home page and using the Quick Access menu on the left hand side of the page.

To use the Conciliation module, please ensure you have a registered account for WorkCover WA Online.  For assistance related to signing up and using the Conciliation module contact the CAS Online Helpdesk on 08 9388 5551 during office hours or by e-mail CASonline@workcover.wa.gov.au.

For other questions about the dispute resolution process generally, refer to our website or contact Advice and Assistance on 1300 794 744.