WorkCover WA’s Insurer and Self-insurer Principles and Standards of Practice (Principles and Standards) provide a cohesive set of service expectations to ensure insurers and self-insurers provide high quality service to injured workers and employers.
WorkCover WA developed the Principles and Standards to:
- ensure high standards of service are provided to employers and workers, and
- support effective claims handling, injury management, underwriting and administrative practices.