We're open to feedback

Our values define what is important to us. These values underpin our interaction with government, community, stakeholders and each other.

One of our values is service, and we are committed to good customer service. See our Customer Service Charter.

You can provide us with feedback through our online Customer First Feedback System to:

  • compliment us on a service we deliver well
  • offer suggestions on what we might do differently
  • send a complaint and tell us what you feel we can do better.

Issues raised will only be discussed with the people who need to be involved.

We will deal with complaints effectively, promptly and without prejudice or bias.

Customer First Feedback
You can provide us with feedback in any form by:

  • completing the electronic form below
  • printing the form, completing it and sending it to us at: 2 Bedbrook Place, Shenton Park WA 6008
  • calling our Advice and Assistance Service on 1300 794 744
  • writing to us at: 2 Bedbrook Place, Shenton Park WA 6008
  • contacting the Customer First Feedback Officer: 08 9388 5555

We are committed to providing access and support to people from culturally and linguistically diverse backgrounds. If you require assistance to provide your feedback, you may request the services of an interpreter through WorkCover WA.

Alternatively, you may choose to use the Translating and Interpreting Service (TIS), which provides a free, national 24-hour telephone interpreting service. The number is 131 450.

Customer First Feedback Electronic Form

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Customer First Feedback Form

Please use this form to provide feedback or a complaint about any issue relating to your dealings with WorkCover WA.

Feedback received from:

Name*
Address*

The issue

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Our response commitment

Your feedback is important to us. We will:

  • respond to verbal feedback within five (5) working days
  • respond to written feedback within ten (10) working days
  • regularly update you on our progress in dealing with the issue you have raised.
Steps you can take
Here are some steps you can take which will help us to help you.

Act quickly

Rell us about any issue as soon as you can. Facts can become more difficult to establish if you wait, making it harder to find a solution.

Go direct at first

Many concerns can be resolved easily by raising them with the person(s) you initially dealt with.

Make it clear

Put the events in order. Use dates and descriptions of incidents, phone calls, letters or meetings, and tell us what action you would like us to take.

Tackle the problem, not the person

What happened may have been a mistake or an oversight that would not usually happen.

Independent assistance
If you have a complaint that you do not wish to raise directly with us, or after dealing with us you are not satisfied with the outcome, you may complain to the Ombudsman Western Australia.

The Ombudsman is an independent and impartial person who investigates complaints about Western Australian government departments, statutory authorities and local governments. The Ombudsman reports directly to the Parliament of Western Australia – not to the sitting government.

  • Phone: 08 9220 7555
  • Freecall: 1800 117 000 (free from landlines)
  • Email: mail@ombudsman.wa.gov.au
  • Facismilie: 08 9220 7500
  • Post: PO Box Z5386, St Georges Terrace, Perth, WA 6831
  • National Relay Service Phone: 133 677 and quote 08 9220 7555
  • Translation and Interpretations Service (TIS): 131 450

Visit the Ombudsman Western Australia website.